Our Customer Service Hours:
Monday - Friday: 09:00am - 06:00pm UTC +08:00
Saturday - Sunday: 11:00am - 06:00pm UTC +08:00
FREQUENTLY ASKED QUESTIONS
01 WHERE DO WE SHIP?
We ship worldwide.
02 WHERE DO WE SHIP FROM?
03 WHAT ARE THE SHIPPING RATES?
Hong Kong $14.00
New Zealand $15.00
United Kingdom $20.00
United States $22.00
Everywhere else $30.00
04 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing takes 1-7 business days before shipment. Deliveries can take up to 1 week to 1 month depending on where you are located. You will receive an email with a tracking number once your order has been successfully shipped. Do check your junk mail or spam mail as well. MUZMM will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of MUZMM. All shipments are accompanied with an official invoice with the exact declared value of each item. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders.
*Once orders are sent, a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.
05 MY ORDER IS BEING RETURNED TO SENDER?
If your parcel is being returned to sender due to any reason such as:
- Denied Due to Customs Charges
- Incomplete/Insufficient Address
- Undeliverable as Addressed
- Prohibited Import / Denied Entry by Customs
- Refused, etc...
only once the parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned.
NOTE : When a parcel is sent back, as no one is essentially covering the return shipping, the destination carrier will send the item back the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times.
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any :
- transit delays
- loss of package
- other delivery issues
if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.
NOTE : Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. If your parcel is returned to our facility and we are charged a fee to receive the order back, the amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order. By ordering with MUZMM, you agree and acknowledge these terms and conditions.
MUZMM product that is purchased online can be returned or exchanged within 45 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused and unwashed. The condition of the product is left at the discretion of MUZMM.
* Customers are responsible for all shipping expenses on the return of MUZMM product.*